RMTi is committed to the highest quality possible of services and products. The opportunity is offered to each Learner at completion of each class to provide written feedback to the instructor. If a Learner believes that s/he did not receive the services as described, or they have some other grievance against the instructor that directly relates to RMTi services, they are able to contact RMTi formally.
The following process is to be used for resolving complaints through the RMTi office.
If a complaint cannot be resolved informally though direct communication and negotiation the following can be utilised:
Formal Resolution Procedure:
- A formal complaint must be submitted in writing, and send via email to the Rhythmic Movement Training International Pty Ltd Administrator at
- This written complaint needs to include the date of the incident; nature of the complaint; the names of the individuals involved; the attempts to resolve the complaint already undertaken; and, the preferred outcome to resolve the complaint.
- This complaint will then be referred to the conflict resolution committee of RMTi who will investigate the complaint and make the final decisions as to the resolution of the complaint to the Administrator. The Administrator will communicate the final decision of the Conflict Resolution Committee within 45 days of the receipt of the complaint.